Terms of Service

Effective Date: 15 June 2026

Welcome to UpBox.

By accessing our website, purchasing products, subscribing to services, or otherwise interacting with UpBox, you agree to these Terms of Service.

Our goal is simple: to make the first year a little easier for parents, caregivers, and gift-givers. These terms help ensure a fair experience for everyone.

About UpBox

UpBox is a stage-based baby wardrobe designed around the changing needs of babies during the first year.

Our products may include clothing, accessories, developmental items, books, toys, gifting options, subscriptions, and other curated products designed for babies and caregivers.

Product Information

We make every effort to accurately describe products, sizing, stages, materials, and inclusions.

However:

• Product colours may vary slightly from photographs.

• Product selections may change over time.

• Certain products may be substituted due to availability.

• Stage contents may evolve as we improve future collections.

For example, a stage purchased this year may not be identical to the same stage offered in a future year.

Stage Recommendations

UpBox stages are designed around general developmental windows and age ranges.

Every baby grows differently.

Our stage recommendations are intended as guidance only and should not be considered medical, developmental, or professional advice.

Parents and caregivers should always make decisions based on the unique needs of their child.

Orders

When you place an order, you agree that:

• The information provided is accurate.

• The payment information is valid.

• You are authorized to make the purchase.

We reserve the right to cancel, refuse, or limit orders in circumstances including:

• suspected fraud

• pricing errors

• inventory shortages

• technical issues

• misuse of promotional offers

If an order cannot be fulfilled, we will make reasonable efforts to notify you.

Pricing

All prices displayed on the website are listed in Indian Rupees (INR).

Prices, offers, promotions, and subscription benefits may change from time to time without prior notice.

Any changes will not affect orders that have already been confirmed.

Shipping & Delivery

Delivery timelines are estimates only.

While we work closely with our delivery partners, delays may occur due to:

• weather conditions

• courier disruptions

• public holidays

• regional restrictions

• events beyond our reasonable control

UpBox is not responsible for delays caused by third-party delivery providers once an order has been dispatched.

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return, Exchange & Refund Policy.

By placing an order, you agree to the terms outlined in that policy.

Subscriptions

Certain products and services may be offered through subscription plans.

Subscription benefits, pricing, billing schedules, renewal terms, cancellation policies, and related details may be governed by a separate Subscription Policy.

Customers will always have access to relevant subscription information before subscribing.

Gifting Orders

UpBox products may be purchased as gifts.

Refunds relating to gifted purchases will generally be issued to the original purchaser.

Certain gifting options, messages, and delivery features may vary over time.

Community & Events

From time to time, UpBox may offer community activities, parent meetups, educational content, newsletters, or other experiences.

Participation in these activities is voluntary.

UpBox reserves the right to modify, pause, or discontinue community initiatives at any time.

Intellectual Property

All content on the UpBox website, including but not limited to:

• logos

• branding

• graphics

• photographs

• illustrations

• product descriptions

• educational content

• written materials

remains the property of UpBox or its licensors unless otherwise stated.

Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

Educational Content Disclaimer

Any developmental information, educational content, stage guidance, parenting resources, or recommendations provided by UpBox are intended for informational purposes only.

They should not be considered medical, developmental, therapeutic, nutritional, or professional advice.

Parents and caregivers should consult qualified professionals when making decisions regarding their child's health, development, or wellbeing.

Limitation of Liability

To the fullest extent permitted by law, UpBox shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• use of the website

• purchase of products

• delays in delivery

• product availability

• third-party services

Nothing in these Terms limits any rights available under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service from time to time as UpBox grows and evolves.

The most current version will always be available on this page.

Continued use of the website after updates constitutes acceptance of the revised terms.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

Email: hello@upbox.in