Shipping Policy

Effective Date: 15 June 2026

At UpBox, we understand that parents, caregivers, and gift-givers are often planning around important milestones, celebrations, and everyday needs. We work hard to ensure your order reaches you as quickly and safely as possible.

Where We Ship

UpBox currently ships to most serviceable locations across India.

Delivery availability may vary depending on courier coverage, regional serviceability, weather conditions, and logistics partner availability.

If your location is not currently serviceable, we will contact you after the order is placed.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

During launches, festive periods, promotional campaigns, or unusually high order volumes, processing times may be slightly longer.

If there is a significant delay in processing your order, we will do our best to notify you.

Delivery Timelines

Most orders are delivered within 3–10 business days across India.

Delivery timelines depend on:

• Delivery location

• Courier partner availability

• Regional restrictions

• Public holidays

• Weather conditions

• Peak shipping periods

While most deliveries arrive sooner, some locations may require additional transit time.

Tracking Your Order

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.

Customers can use the tracking information to monitor shipment progress directly with the delivery partner.

Gifting Orders

UpBox supports gifting across India.

Customers may ship orders directly to the recipient by providing the appropriate delivery details during checkout.

Gift recipients do not receive pricing information within the shipment.

Gift packaging, messaging, and gifting options may vary depending on the selected collection or stage.

Incorrect Shipping Information

Please ensure that all shipping information provided during checkout is accurate.

UpBox is not responsible for delays, failed deliveries, or additional shipping charges resulting from:

• Incorrect addresses

• Incomplete addresses

• Incorrect contact information

• Unavailable recipients

If you notice an error after placing an order, please contact us as soon as possible and we will do our best to assist.

Delivery Delays

While we work closely with our logistics partners, certain circumstances may be beyond our control.

Delays may occur due to:

• Extreme weather

• Public holidays

• Regional disruptions

• Transportation issues

• Courier network delays

• Government restrictions

We appreciate your patience if these situations arise.

Lost or Missing Shipments

If your tracking information indicates delivery but you have not received your order, please contact us within 7 days of the reported delivery date.

We will work with the courier partner to investigate the shipment and determine the appropriate next steps.

Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs before opening the shipment whenever possible.

If any items are damaged, please contact us within 48 hours of delivery and include:

• Order number

• Photographs of the product

• Photographs of the packaging

• Description of the issue

We will review the request and work toward a suitable resolution.

International Shipping

At this time, UpBox primarily serves customers within India.

Future international shipping options may be introduced as we grow.

Questions?

If you have questions regarding shipping, delivery timelines, gifting orders, or shipment tracking, we'd be happy to help.

Email: hello@upbox.in