FAQ
Questions, answered plainly.
Answers about choosing your baby's age, what's inside each UpBox, payment, delivery and The Loop, our opt-in email reminder.
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UpBox brings together useful things for your baby's current age, so you don't have to go looking for them.
Pick the age your baby is in right now. Not sure? Email us and we'll help you choose.
Clothing, mealtime things, bath and accessories, grooming basics, play and books — chosen for where your baby is now.
Yes. Buy one for the age your baby is in right now. There's nothing to sign up for.
No. Nothing is ever charged or sent automatically. You order each UpBox yourself.
Join The Loop and we send one email when your baby is ready for the next age. You look, you choose, you pay.
Yes. Choose the baby's age and we'll pack it ready to give.
Most orders are packed within 1–2 business days and delivered within 3–7 business days across India, depending on your city. You will receive tracking details as soon as your box is handed to the courier.
Each UpBox is built around a specific age window — 0–3, 3–6, 6–9 or 9–12 months. The items inside are chosen for that exact age, from clothing sizes to the kinds of toys and everyday things a baby needs right then. If you are unsure, you can always choose the age that matches your baby today.
We choose sizes to match the age window, but babies grow at their own pace. If something does not fit or you are not happy with it, you can reach out within 7 days of delivery. We will help you exchange it or find a solution that works.
No. Every UpBox is a single purchase. You choose one box, pay once, and receive one shipment. If you want, you can join The Loop — one free email when your baby is ready for the next age. Nothing is ever ordered or charged on its own.
We check every box before it leaves, but if something arrives missing, damaged or not what you expected, message us within 7 days of delivery. We will replace the item or refund you for it quickly.
If you need to switch the age, box or delivery address, contact us as soon as possible. We can usually make changes before the box is packed and shipped. Once it is on its way, you can still reach out and we will help you sort it out.