Return, Exchange & Refund Policy

Effective Date: 15 June 2026

At UpBox, we understand that babies grow differently, gifting situations vary, and sometimes things simply don't work out as expected.

Our goal is to be fair, practical, and supportive while maintaining the safety and hygiene standards expected for baby products.

Our Philosophy

The first year is full of surprises.

If something isn't quite right, we encourage you to reach out to us. While certain products cannot be returned for hygiene and safety reasons, we will always do our best to find a reasonable solution.

For assistance, please contact:

Email: hello@upbox.in

Return Eligibility

Items may be eligible for return or exchange if:

• A request is submitted within 7 days of delivery.

• The product is unused.

• The product is unwashed.

• Original tags remain attached.

• Original packaging is intact.

• The product is in resellable condition.

Returns requested after the eligibility window may not be accepted.

Exchanges

We understand that babies do not always follow expected growth patterns.

Where possible, eligible products may be exchanged for an alternative size, stage, or replacement item, subject to availability.

Exchange requests will be reviewed individually.

Damaged, Defective, or Incorrect Products

If you receive:

• a damaged item

• a defective product

• an incorrect product

• a missing item

please contact us within 48 hours of delivery.

To help us review the request, please include:

• Order number

• Description of the issue

• Photographs of the product

• Photographs of the packaging (if applicable)

Once reviewed, we may offer:

• a replacement

• an exchange

• a refund

• store credit

depending on the situation.

Products That May Not Be Returned

For hygiene and safety reasons, the following may not be eligible for return or exchange once opened or used:

• Personal care products

• Feeding products

• Opened hygiene items

• Used baby accessories

• Products marked as final sale

• Gift cards

• Certain limited-edition or promotional products

UpBox reserves the right to determine return eligibility based on product condition.

Stage Selection & Sizing

Every baby grows differently.

We encourage customers to review stage information and sizing guidance before ordering.

If you are unsure which stage is most appropriate, please contact us before purchasing and we will do our best to help.

Returns or exchanges due solely to stage selection may be reviewed on a case-by-case basis.

Subscription Orders

Subscription orders may be governed by separate subscription terms and conditions.

Customers should review the Subscription Policy for information regarding:

• future shipments

• pauses

• cancellations

• billing cycles

Gifting Orders

Gift recipients may contact UpBox regarding damaged or incorrect products.

Certain gifting orders may qualify for exchanges where appropriate.

Refunds for gifted purchases will generally be issued to the original purchaser.

Refund Process

Once a returned item is received and inspected, we will notify you regarding approval of the refund.

Approved refunds will be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds may take approximately 5–10 business days to appear.

Return Shipping

If a return is approved, customers may be provided with instructions regarding return shipping.

Depending on the reason for the return, return shipping costs may be:

• covered by UpBox

• shared

• borne by the customer

This will be communicated during the return review process.

Refused Returns

UpBox reserves the right to refuse returns or exchanges if:

• products have been used

• products have been washed

• tags have been removed

• products are returned outside the eligibility period

• products are returned in unsellable condition

Need Help?

Questions about returns, exchanges, refunds, stage selection, or gifting?

We're happy to help.

Email: hello@upbox.in