Returns & Exchanges
UpBox is designed around baby growth stages, gifting, and evolving needs. We understand that flexibility matters for parents and gift buyers.
Return Requests
Customers may request a return for eligible orders within the specified return window after delivery.
To initiate a return request, customers may contact the UpBox support team with:
- order number
- reason for request
- relevant details or images if applicable
Exchange Requests
Exchange requests may be supported based on:
- stage selection
- sizing concerns
- product availability
Because UpBox is stage-based, exchange options may vary depending on stage and inventory availability.
Product Condition
Returned items should be:
- unused
- unwashed
- in original condition
- returned with original packaging where possible
Non-Returnable Situations
Certain items may not be eligible for return or exchange due to hygiene, safety, gifting personalization, or limited inventory considerations.
Return Review
Each request is reviewed individually to ensure the best possible resolution for parents and gifting situations.
Refunds
Approved refunds are processed to the original payment method within the applicable banking timeline.